TERMS

Please refer to this page to familiarise yourself with our current terms of use. The use of Hillman’s website represents an agreement to follow and be bound by these terms. By using hillmanhunting.co.uk, you confirm that you are at least 18 years old, or the minimum legal age for entering into a contract in the jurisdiction of which, you are viewing or using this website.

COPYRIGHTS
All image and visual content of this website is the property of Hillman and is protected under copyright law. All rights are reserved except if expressly specified here.

TRADEMARKS
Hillman’s trademark shall not be used without expressed written permission. Trademarks include Hillman brand’s name and logo, and other graphic elements derived or indicating the origin of Hillman’s products, services and programs, and those of its affiliates.

All other trademarks that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Hillman or its affiliates.

USE
You have permission to electronically copy and print hard copies of pages from this website for personal, non-commercial purposes related to placing an order or shopping on hillmanhunting.co.uk/ only. Unless otherwise agreed to in writing, any other use of this website, its content and its information, including linking to or framing, is strictly prohibited.

ERRORS AND INACCURACIES
Our goal is to provide accurate and up-to-date information on our website. We reserve the right to correct errors, including after submitting an order, and to change or update information at any time without prior notice. We apologize for any inconvenience that this may cause you.

DISCLAIMER OF LIABILITY
We make no representations or warranties of any kind or nature, whether express or implied, with respect to this website, its content, or the information available on or through it. They are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

 

90-DAY RETURNS AND EXCHANGES

You have 90 days from the day you receive your order to exchange or return an item bought from hillmanhunting.co.uk. If your order comes in more than one parcel, the 90 days start on the day the last parcel arrives. Sale items and gifts are included. Underwear and socks are not.

We take an item back only if it is new: unworn, unused, never washed by hand or in a machine and never dry cleaned, free from dirt, dust, hair and any smell, with all original tags still attached and in its original, undamaged packaging.

Outside the 14-day legal right below, we cannot take back an item that has been worn on a hunt or anywhere else, washed, or has lost its tags or its original packaging. Faulty items are different: see below.

For every return or exchange, give us your order number or the email address you used to place the order.

Orders placed before 4 November 2026 keep the 365-day return period that applied when they were placed.

EXCHANGES: WHO PAYS THE RETURN

• Order of £299 or more: we pay the return and send you a free return label.
• Order under £299: you pay the return.
• The new item ships at the delivery rate shown at checkout.

Orders shipped outside the UK: you pay transport, insurance and duty taxes on the return, whatever the order value. Where we can, we provide a return label on request and invoice you for it, payable by credit card.

If you ordered more than 1 (one) size away from your size, you pay the return and the new delivery, whatever the order value.

To avoid running out of stock, place a new order for the item you want and pay for it. When your return arrives and is approved, we refund the original order in full to the original payment method. If you did not place a new order, we send you a store credit code to use at checkout. Stock of the new item is not guaranteed until you order it. If the item has been discontinued, we provide store credit.

We limit exchanges to one per order. Exchanges typically ship within 1-2 business days after your return is processed. Returns received Friday through Sunday ship on Monday or Tuesday at the latest.

REFUNDS: WHAT YOU PAY

After the first 14 days, if you want your money back instead of an exchange, you pay every cost of the order and the return. This applies even if your order shipped free. We deduct these amounts from your refund:

• Payment fees: every fee charged to us on your order by the card company, Shopify Payments, PayPal or our bank, for the payment and for the refund.
• Delivery to you: a delivery charge you paid is not refunded. If your order shipped free, we deduct what the courier charged us to deliver it, as shown on the courier's invoice.
• The return: return shipping and insurance are yours to pay, and so are customs duties, import taxes, customs agent fees and government fees.
• Receiving the return: return processing labour, repackaging materials and any cost of restoring the item to its original factory condition. Dry cleaning, if needed, is a flat £30.

YOUR RIGHT TO CANCEL WITHIN 14 DAYS (UK AND EU CUSTOMERS)

The law gives you this right on every online order. Within these 14 days the rules below apply instead of the refund costs above: no payment fee and no delivery charge comes off your refund, and you pay only the return postage. You may check and try on the item the way you would in a shop. If it has been worn outside, washed or damaged, we deduct its loss in value from your refund, and that can be the full price. You do not need an RMA number to cancel.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If your order arrives in separate parcels, it will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Hillman Europe Ltd, trading as Hillman UK, 7 A. Stamboliiski Str., 8000 Burgas, Bulgaria, telephone 01224 920346, e-mail cs@hillmanhunting.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form below, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or INNOVA INTERNATIONAL LTD, Returns Department, 12 Yanko Komitov Blvd., third floor, Northern Industrial Zone, 8000 Burgas, Bulgaria, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Underwear and socks delivered sealed cannot be returned for hygiene reasons once the seal has been broken.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To Hillman Europe Ltd, trading as Hillman UK, 7 A. Stamboliiski Str., 8000 Burgas, Bulgaria, e-mail cs@hillmanhunting.com:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

FAULTY ITEMS AND WARRANTY

If an item has a defect or is covered by our 2-year warranty, we pay the return and the exchange, whatever the order value. If you get your money back for a faulty item, no fee and no cost comes off the refund.

Our 2-year warranty is our own promise and it does not affect your legal rights. If an item is faulty, UK consumer law protects you, and that protection can last longer than this warranty.

HOW TO RETURN OR EXCHANGE AN ITEM

1. Contact Customer Service at cs@hillmanhunting.com or 01224 920346 (English), Monday to Friday, 9 AM to 3 PM. Give your order number or the email address you ordered with, and say whether you want an exchange or a refund.
2. We reply with your RMA number, the return form and, where we pay the return, your free return label.
3. Pack the item in its original packaging and put the completed form inside. Do not repack it in bags, cartons or boxes that make the parcel bigger, or you pay the extra transport cost. Mark the RMA number clearly on the outside. We recommend insuring the parcel.
4. Ship it to INNOVA INTERNATIONAL LTD, Returns Department, 12 Yanko Komitov Blvd., third floor, Northern Industrial Zone, 8000 Burgas, Bulgaria. Returns from outside the EU must go back with the same courier that delivered them. With a different courier, prepay the duty taxes, or the parcel may not reach us.

HOW WE PROCESS A REFUND

We email you when your return arrives. After inspecting it, we tell you whether the return is approved. We need up to 7 working days for that decision, and an approved refund is sent within the next 7 working days. It goes back to the payment method you used for the order. If you paid with a gift certificate and a card, the gift certificate is credited first and the rest goes to the card. A card refund appears on your statement within 5-7 business days. You can ask for store credit instead, and we email it to you as a promo code to use at checkout.

OTHER CONDITIONS

• You must give the order number or the email address used for the order, and the item must be bought directly from our website. For items bought from a third-party merchant, contact that merchant and follow their return policy.
• Parcels the shipping company brings back because they were not received or were rejected carry a transport cost, which we deduct from the refund.
• If we refuse a return or an exchange because these conditions are not met, you pay the transport to send the item back to you.
• Hillman is not liable for loss or damage during the transport of returned items.
• When you ask us to cancel an order, we deduct the Shopify, payment gateway and bank fees from the refund. This does not apply if you are using the 14-day right above.

WARRANTY POLICY

WARRANTY COVERAGE

Our products are covered by a 2-year warranty against manufacturer or materials defects. The warranty is void in cases where the product is used in a manner for which the product is not intended.

If an item has a defect or is covered by this warranty, we pay the return and the exchange, whatever the order value. If you get your money back for a faulty item, no fee and no cost comes off the refund.

Our 2-year warranty is our own promise and it does not affect your legal rights. If an item is faulty, UK consumer law protects you, and that protection can last longer than this warranty.

WHO IS COVERED BY THE WARRANTY?

This warranty is for the original purchaser only. It is not transferable. Proof of purchase must be verified. Products purchased from third parties are covered by warranty through the third party. 

WHAT THE WARRANTY DOES NOT COVER?

The warranty does not cover any damages or faults caused by improper use, such as abuse, misuse, accidents, or an act of nature (e.g., fire, flood, or moths). It does not cover damage or faults that are not the manufacturer’s or the material’s fault. Snags, stains, pilling, discolouration, deterioration, burns and holes, or damages from normal wear and tear are not covered by this warranty. Failure to comply with care instructions found on the washing label voids the warranty.

Every Hillman product is built to last longer than any competitive product under normal use circumstances. Though we use the most durable and highest quality materials, they are not indestructible. Thorns, sharp rocks, stiff limbs, and mechanical actions or objects may cut, tear, or otherwise damage the fabric or connecting stitches.

If any of the above non-covered reasons have damaged your product, let us know. If the damage is repairable, we may advise you on how to proceed further.

HOW WILL WE PROCEED?

If the item proves to be defective in workmanship, we will attempt to repair it. If we are unable to do so, we will replace it with a new item of a similar composition and price. If no such item is available, a refund for the full purchase price of the original item will be issued at Hillman’s discretion.

DAMAGES, LIMITATION, AND INDIRECT WARRANTIES

At its discretion, Hillman will repair, replace, or refund the product under the conditions of its 2-year Warranty. Hillman is not liable for any damages, loss or any consequential, indirect, or incidental damages arising out of the use of, or inability to use the product or for breach of any expressed or implied warranty conditions on this product. Any implied warranties or conditions of merchantability and fitness for a particular purpose are limited to the duration of this warranty, except to the extent prohibited by law.

HOW TO MAKE A WARRANTY CLAIM?

Contact Hillman customer service department by email at cs@hillmanhunting.com, using "Warranty Application" as your subject line and the following information in the body:

1. Item’s name, colour, and size
2. Proof of purchase/original purchase receipt indicating when and where the transaction was made.
3. A brief description of the issue
4. Several photos of the damaged area
5. Intact care labels attached
6. Contact name, phone number, and your address

For questions regarding your warranty claim email preparation, please call us for assistance during regular business hours: 

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Working Time | Mon-Fri | 9 AM to 3 PM

✆ 01224-920346 ENGLISH 

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✉ cs@hillmanhunting.com

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ASSESSMENT

We will assess your application and respond to our findings within 2 to 3 business days. We will include specific information regarding warranty options, turnaround time, and/or additional instructions.

Please clean the product before sending it for a return. Products that are not clean will not be accepted.

If your buckle is broken or if your laces have snapped, get in touch with us and provide us with a clear description of the accessory needed.

PAYMENT

We accept payments with the following payment methods:
Visa, MasterCard, American Express

SECURITY

Hillman guarantees its clients’ security and the protection of their personal data via the following security technologies implemented on its website: