Return | Exchange | Refund Policy

90-DAY RETURNS AND EXCHANGES

You have 90 days from the day you receive your order to exchange or return an item bought from hillmanhunting.co.uk. If your order comes in more than one parcel, the 90 days start on the day the last parcel arrives. Sale items and gifts are included. Underwear and socks are not.

We take an item back only if it is new: unworn, unused, never washed by hand or in a machine and never dry cleaned, free from dirt, dust, hair and any smell, with all original tags still attached and in its original, undamaged packaging.

Outside the 14-day legal right below, we cannot take back an item that has been worn on a hunt or anywhere else, washed, or has lost its tags or its original packaging. Faulty items are different: see below.

For every return or exchange, give us your order number or the email address you used to place the order.

Orders placed before 4 November 2026 keep the 365-day return period that applied when they were placed.

EXCHANGES: WHO PAYS THE RETURN

• Order of £299 or more: we pay the return and send you a free return label.
• Order under £299: you pay the return.
• The new item ships at the delivery rate shown at checkout.

Orders shipped outside the UK: you pay transport, insurance and duty taxes on the return, whatever the order value. Where we can, we provide a return label on request and invoice you for it, payable by credit card.

If you ordered more than 1 (one) size away from your size, you pay the return and the new delivery, whatever the order value.

To avoid running out of stock, place a new order for the item you want and pay for it. When your return arrives and is approved, we refund the original order in full to the original payment method. If you did not place a new order, we send you a store credit code to use at checkout. Stock of the new item is not guaranteed until you order it. If the item has been discontinued, we provide store credit.

We limit exchanges to one per order. Exchanges typically ship within 1-2 business days after your return is processed. Returns received Friday through Sunday ship on Monday or Tuesday at the latest.

REFUNDS: WHAT YOU PAY

After the first 14 days, if you want your money back instead of an exchange, you pay every cost of the order and the return. This applies even if your order shipped free. We deduct these amounts from your refund:

• Payment fees: every fee charged to us on your order by the card company, Shopify Payments, PayPal or our bank, for the payment and for the refund.
• Delivery to you: a delivery charge you paid is not refunded. If your order shipped free, we deduct what the courier charged us to deliver it, as shown on the courier's invoice.
• The return: return shipping and insurance are yours to pay, and so are customs duties, import taxes, customs agent fees and government fees.
• Receiving the return: return processing labour, repackaging materials and any cost of restoring the item to its original factory condition. Dry cleaning, if needed, is a flat £30.

YOUR RIGHT TO CANCEL WITHIN 14 DAYS (UK AND EU CUSTOMERS)

The law gives you this right on every online order. Within these 14 days the rules below apply instead of the refund costs above: no payment fee and no delivery charge comes off your refund, and you pay only the return postage. You may check and try on the item the way you would in a shop. If it has been worn outside, washed or damaged, we deduct its loss in value from your refund, and that can be the full price. You do not need an RMA number to cancel.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If your order arrives in separate parcels, it will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Hillman Europe Ltd, trading as Hillman UK, 7 A. Stamboliiski Str., 8000 Burgas, Bulgaria, telephone 01224 920346, e-mail cs@hillmanhunting.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form below, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or INNOVA INTERNATIONAL LTD, Returns Department, 12 Yanko Komitov Blvd., third floor, Northern Industrial Zone, 8000 Burgas, Bulgaria, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Underwear and socks delivered sealed cannot be returned for hygiene reasons once the seal has been broken.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To Hillman Europe Ltd, trading as Hillman UK, 7 A. Stamboliiski Str., 8000 Burgas, Bulgaria, e-mail cs@hillmanhunting.com:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

FAULTY ITEMS AND WARRANTY

If an item has a defect or is covered by our 2-year warranty, we pay the return and the exchange, whatever the order value. If you get your money back for a faulty item, no fee and no cost comes off the refund.

Our 2-year warranty is our own promise and it does not affect your legal rights. If an item is faulty, UK consumer law protects you, and that protection can last longer than this warranty.

HOW TO RETURN OR EXCHANGE AN ITEM

1. Contact Customer Service at cs@hillmanhunting.com or 01224 920346 (English), Monday to Friday, 9 AM to 3 PM. Give your order number or the email address you ordered with, and say whether you want an exchange or a refund.
2. We reply with your RMA number, the return form and, where we pay the return, your free return label.
3. Pack the item in its original packaging and put the completed form inside. Do not repack it in bags, cartons or boxes that make the parcel bigger, or you pay the extra transport cost. Mark the RMA number clearly on the outside. We recommend insuring the parcel.
4. Ship it to INNOVA INTERNATIONAL LTD, Returns Department, 12 Yanko Komitov Blvd., third floor, Northern Industrial Zone, 8000 Burgas, Bulgaria. Returns from outside the EU must go back with the same courier that delivered them. With a different courier, prepay the duty taxes, or the parcel may not reach us.

HOW WE PROCESS A REFUND

We email you when your return arrives. After inspecting it, we tell you whether the return is approved. We need up to 7 working days for that decision, and an approved refund is sent within the next 7 working days. It goes back to the payment method you used for the order. If you paid with a gift certificate and a card, the gift certificate is credited first and the rest goes to the card. A card refund appears on your statement within 5-7 business days. You can ask for store credit instead, and we email it to you as a promo code to use at checkout.

OTHER CONDITIONS

• You must give the order number or the email address used for the order, and the item must be bought directly from our website. For items bought from a third-party merchant, contact that merchant and follow their return policy.
• Parcels the shipping company brings back because they were not received or were rejected carry a transport cost, which we deduct from the refund.
• If we refuse a return or an exchange because these conditions are not met, you pay the transport to send the item back to you.
• Hillman is not liable for loss or damage during the transport of returned items.
• When you ask us to cancel an order, we deduct the Shopify, payment gateway and bank fees from the refund. This does not apply if you are using the 14-day right above.