We’re here to assist you with care and attention!

Our customer support team is available to assist you Monday through Friday, from 8:00 AM to 3:00 PM GMT/BST, at +44 1224920346

Prefer to write?
You can reach us anytime, 24/7, through our contact form, and we’ll respond within one business day - or even sooner!

We’re here to make your shopping experience as seamless and enjoyable as possible! Here’s what you need to know about our shipping and return policies:

• Fast Shipping: Place your order by 2 PM (GMT/BST), and we’ll usually ship it the same day.
• Free Shipping: Orders over £299 qualify for free shipping. For orders below £299, simply use the shipping calculator in your cart or at checkout to view your shipping options.
• Delivery Time: Standard delivery takes 3-5 business days. Need it sooner? Choose our faster delivery option at checkout for 2-3 day shipping.
• Easy Exchanges: If your item doesn’t fit or you’d like to exchange it, we offer FREE exchanges on all orders over £299.
• Hassle-Free Returns: If you prefer a refund, returns are available at the buyer's cost.
• Real-Time Tracking: Once your order is dispatched, you’ll receive an email with a tracking code so you can follow its journey in real-time.

For full details, please check:

• Shipping Terms
• Shipping Rates
• Exchange Policy 
• Refund Policy

If you need any assistance, we’re here to help! Feel free to call us or use our contact form—we’re always happy to assist.

Working Time
from 8 AM to 3 PM
✆ +44 1224920346

Or 24/7 SEND MESSAGE

When will my order ship?

Orders placed by 2 PM (GMT/BST) are usually shipped the same day.

Do you offer free shipping?

Yes! Orders over £299 qualify for free shipping. For orders below £299, you can calculate the shipping cost in your cart or at checkout.

What are the delivery times?

• Standard Delivery: 3-5 business days.
• Faster Delivery: 2-3 business days (available at checkout).

What if my item doesn’t fit?

We offer FREE exchanges on all orders over £299 and provide a prepaid shipping label for your convenience.

What about additional charges like duties or taxes?

For orders over £299, any necessary duties or taxes will be fully covered by us—no extra costs to you.

What is your money-back policy?

We offer a money-back guarantee for your peace of mind. If you decide to return a product for a refund, we kindly ask you to arrange the return shipping. For further guidance, feel free to contact us, and we’ll assist you throughout the process.

Are the products covered by a warranty?

Yes! All our products come with a 2-year warranty. If you encounter any manufacturing defects, we will exchange or repair the item at our cost, ensuring a hassle-free experience for you.

Will I receive tracking information?

Absolutely! Once your order is dispatched, you’ll receive an email with a tracking code so you can follow your parcel in real-time.

Is my personal data and payment information safe?

Yes, your safety and privacy are our top priorities. All personal data and payment details are protected with multi-level security systems to ensure a safe shopping experience. These include:

• SSL encryption to safeguard all transactions.
• Secure payment gateways via Stripe® and PayPal®.
• Data protection measures compliant with GDPR standards.
• Real-time fraud monitoring for added peace of mind.

You can shop with complete confidence, knowing your information is safe with us. If you have any questions or concerns, don’t hesitate to reach out—we’re always here to help!

Our customer support team is available to assist you Monday through Friday, from 8:00 AM to 3:00 PM GMT/BST, at +44 1224920346

Prefer to write?
You can reach us anytime, 24/7, through our contact form, and we’ll respond within one business day - or even sooner!